All orders ship from Ferndale, MI, USA.
USA ORDERS - Items are shipped via USPS with tracking number and insurance up to $50. Orders over $250 will require a signature to ensure package safety and delivery. Orders usually arrive 2-4 days from the day they are sent out. You will receive tracking information to your account's email address once the order has been sent.
INTERNATIONAL ORDERS~ Items are shipped via USPS Priority mail which includes tracking and insurance. Ship times can vary from 7-21 business days, depending on your country's customs policies. Please know your country's shipping policies and import taxes. Harmonic Threads is NOT responsible for any tax/customs charges. What you pay us is strictly for the shipping cost only. Purchaser is responsible for paying any additional fees.
INTERNATIONAL ORDERS~ Items are shipped via USPS Priority mail which includes tracking and insurance. Ship times can vary from 7-21 business days, depending on your country's customs policies. Please know your country's shipping policies and import taxes. Harmonic Threads is NOT responsible for any tax/customs charges. What you pay us is strictly for the shipping cost only. Purchaser is responsible for paying any additional fees.
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Lost or damaged packages--
Once a package has been shipped, it is out of our control and in the hands of the shipping company.
If an item is lost on it's way to you, or marked as delivered without delivery, we recommend immediately contacting your local post office branch immediately, as well as the main postal line to open a claim. Please contact us after reaching the postal service if you need more assistance. We cannot be responsible for damage or missing packages caused by shipping companies. Please let us know if you wish to insure your package for more than $50, or have a signature required at the time of delivery. You will be responsible for any additional fees.
We do not do refunds or replacements if USPS does not accept the claim. We are not a major corporation with this option, thank you for understanding.
If you prefer a shipping company other than USPS, please contact us before you purchase so we can make arrangements and corrected shipping charges.
The customer is responsible for providing the correct shipping address. If an error has been made, customer is responsible for any re-routing fees or extra shipping costs that may occur from said error. Notification of a correction or update to your shipping address must be received via our contact form or our email- info@wearharmonicthreads.com. Social media is an improper way to contact us. Failure to notify us properly will also be the fault of the customer.