It is the customer's responsibility to read the policies listed below and throughout this website. By purchasing from Harmonic Threads you are agreeing to the following:
  • Creation time is 2-3 weeks from order date. We ship from our studio in Ferndale, MI. 
  • Harmonic Threads reserves the right to cancel any order at any time and refuse future orders for any reason. 
  • While items are made once ordered, we do not do custom orders or custom sizing, sorry!
  • We do not offer mending services or alterations.
  • Fabric colors may look slightly different on your computer screen than in real life, and dye lots may vary slightly.
  • Coupon codes must be entered properly at check out to be valid. Sales will not be extended past given dates.
  • We reserve the right to change our prices at any time.
  • Order updates or questions must be given directly through our contact form or our email address- info@wearharmonicthreads.com. Social media is not a proper way to contact us.
 
SHIPPING:
 
USA ORDERS ~ Items are shipped via USPS with tracking. Orders typically arrive 2-4 days from the day they are sent out. You will receive tracking information to your account's email address once the order has been sent. 

INTERNATIONAL ORDERS~ Items are shipped via USPS with tracking. Ship times can vary from 7-21 business days, depending on your country's customs policies. Please know your country's shipping policies and import taxes. Harmonic Threads is NOT responsible for any tax/customs charges. What you pay us is strictly for the shipping cost only. Purchaser is responsible for paying any additional fees. 
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Lost or damaged packages--
 
Once a package has been shipped it is out of our control and in the hands of the shipping company.
If an item is lost on it's way to you, please contact us within 2 business days so we are aware of the missing package. We recommend immediately contacting your local post office branch so they can begin a trace on it and open a claim. We cannot be responsible for damaged or missing packages caused by shipping companies. Please let us know if you wish to insure your package for more than $50, or have a signature required at the time of delivery. You will be responsible for any additional fees.

If you prefer a shipping company other than USPS, please contact us before you purchase so we can make arrangements and corrected shipping charges.

Purchaser is responsible for providing the correct shipping address. If an error has been made, purchaser is responsible for any re-routing fees or extra shipping costs that may occur from said error. Notification of a correction or update to your shipping address must be received via our email- info@wearharmonicthreads.com. Social media is an improper way to contact us. Failure to notify us properly will also be the fault of the customer.